Shipping & Return Policy

Shipping & Return Policy

To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.

  1. Before placing an order:
    1. We offer sample sizes for some of our products and ingredients. We recommend purchasing a sample size of the product or ingredient you’re interested in before purchasing (specifically bulk size).
    2. Samples of products can be found on some product pages or requested by calling our customer care line 08038248893/08185079084. Samples are a good way to get an idea of the product.
    3. We charge for our samples.
    4. You can also talk with our customer service team to learn more about our products.
    5. Double-check your shopping cart to make sure it includes the correct products you intend to purchase.

  2. After placing an order:
    1. Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real-time and contact Organic Shoppe before your order ships.
    2. We process and ship products confirmed via phone call to be sure of your availability.
    3. If you have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. We can fix it before shipping.
    4. However, once your order is out the door it is unfortunately not returnable.
    5. If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact us at: info@organic.ng or by calling: 08038248893/08185079084.

  3. To help reduce waste and maintain hygiene, products opened or used are non-returnable and non-refundable. However, please reach us at info@organic.ng or 08038248893/08185079084 for a possible replacement.
  4. If you feel that there is a problem with your order, please contact us within 2 working days of receiving it.

REFUND POLICY

For every refund, payment is made between 4-6 working days after Organic Shoppe agrees to make a refund, with CBN and BANK charges deduction of N300 flat charge for refunds of N500,000 and below.

SHIPPING DETAILS

Orders are shipped Mondays through Fridays. Orders placed on Holiday Schedule Closing and weekends will be processed for fulfilment the following business day.

If you need to expedite an order, we recommend placing your order before 10 am, or call our Customer Care team on 08038248893/08185079084.

For most items, we will ship within 48 business hours of receiving your order. If an item on your order is out-of-stock, we will hold your entire order until all of it can ship. If you need one or more items immediately, please contact our Customer Care team at info@organic.ng or by calling 08038248893.

Custom bulk orders, including drums and totes, are manufactured at the time you order, and may require a lead time of 20 to 30 business days for us to manufacture, test, and ready for shipment.

Shipping Policy

  1. Once your order has been dispatched, a delivery notification will be sent via email or phone. We will also call to confirm your availability to receive your order before shipping out.
  2. If you are unreachable or unavailable at the time of delivery despite prior notice and confirmation, a new delivery fee will apply for any rescheduled delivery attempt.
  3. If the delivery zone fee selected at checkout does not match your actual location, your order will be placed on hold. Our customer care team will contact you to settle the balance before processing and shipping your order.

Guaranteed Shipping Times

Orders are processed and shipped as soon as orders are confirmed by the recipient verifying availability at the delivery address via phone call or text messages.

  • Lagos: 24 – 48 hours
  • Outside Lagos: 3 – 5 working days

Bulk Shipping

Bulk orders are shipped via a logistics service company. Our partnering logistics company is GOD IS GOOD LOGISTICS. Customers choosing a personal logistics service company are liable for good damage in transit. Organic Shoppe will not be responsible for goods damage, delays, etc. As soon as products are handed over to the instructed company, we will take no responsibility for goods damaged, lost delay or whatsoever.

Troubleshooting Shipping Issues

If Organic Shoppe Nigeria has made a shipping error, we will re-ship to you as quickly as we can and using expedited shipping at our expense.

Refuse Shipment

If you refuse your shipment and the order is returned to us, it is considered a non-authorized return, and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at info@organic.ng or 08038248893.

Won’t be Home for your Order?

Consider having your order delivered when you are available, or a new location can be communicated. This is an important option if we are shipping buttery products during the hot weather, or if you will have to leave your package in an unsecured area.

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