Shipping & Return Policy

1. Before Placing an Order

1. We offer sample sizes for some of our products and ingredients. We recommend purchasing a sample size of the product or ingredient you are interested in before purchasing, specifically in bulk size.
2. Samples of products can be found on some product pages or requested by calling our customer care line 08038248893 or 08185079084. Samples are a good way to get an idea of the product.
3. We charge for our samples.
4. You can also talk with our customer service team to learn more about our products.
5. Double-check your shopping cart to make sure it includes the correct products you intend to purchase.

2. After Placing an Order

1. Check your email for your order confirmation. It is best to do this immediately after placing an order so that you can catch any errors in real time and contact Organic Shoppe before your order ships.
2. We process and ship products confirmed via phone call or chat, to be sure of your availability.
3. If you have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product, we can fix it before shipping.
4. However, once your order is out the door it is unfortunately not returnable.
5. If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. Contact us at info@organic.ng, 08038248893, or 08185079084.

General Policy

We want every customer to shop with confidence. If you receive a wrong, damaged, defective, expired, or incomplete item, please notify us within 24 hours of delivery so we can review and resolve the issue promptly.

Products Eligible for Return, Refund, or Exchange

A return, refund, replacement, or store credit may be approved where:

1. You received the wrong item and it is unopened.
2. The item was damaged in transit.
3. The item was expired at the time of delivery.
4. The item was materially different from what was ordered or advertised.
5. An item was missing from your confirmed order.
6. The product packaging was broken, leaking, or compromised before delivery.

Evidence Required Within 24 Hours

To qualify, customers must provide:

• Order number
• Clear photos or videos of the item
• Photos of the packaging, waybill, or delivery bag
• A short description of the issue

Products Not Eligible for Return

Due to hygiene, safety, and quality-control reasons, the following products cannot be returned once delivered in good condition:

• Food items
• Herbs and spices
• Teas and dried botanicals
• Nuts, seeds, dried fruits, and edibles
• Supplements and ingestible wellness products
• Oils and butters
• Essential oils and aromatherapy products
• Beauty, skincare, and personal care products
• Sale, clearance, promotional, or discounted items
• Items that have been opened, used, altered, or tampered with
• Items damaged due to poor handling or storage after delivery

Delivery Inspection Requirement

Customers are encouraged to inspect their order immediately upon delivery.

For Lagos same-day or dispatch deliveries, please check your package while the rider is still present where possible. If there is any visible damage, leakage, or an incorrect item, please contact us immediately via WhatsApp, phone, or email.

Refund Options

Where a refund is approved, Organic Shoppe Nigeria may offer one of the following resolutions depending on the situation:

1. Replacement of the affected item
2. Exchange for another item of equal value
3. Store credit for a future purchase
4. Refund to the original payment method

Refunds are only processed after the complaint has been reviewed and approved by our customer service team.

Excess Payments

Where an excess payment is made by a customer, Organic Shoppe Nigeria may offer a refund of the excess amount from ₦10,000 and above, with CBN and BANK charges deduction of ₦300 flat charge. Excess payments below ₦10,000 will be kept for store credit for a future purchase.

Refund Processing Timeline

Approved refunds will be processed within 5 to 10 business days after confirmation, with CBN and BANK charges deduction of ₦300 flat charge for refunds of ₦500,000 and below.

Bank processing timelines may vary depending on your bank, payment provider, or card issuer. Organic Shoppe Nigeria is not responsible for delays caused by banks or payment platforms after the refund has been released from our end.

How to Request a Return, Refund, or Exchange

Contact us within 24 hours of delivery through any of the following channels:

Please Include

• Full name
• Order number and date
• Delivery date
• Product name
• Clear photos or videos
• Description of the issue

Our team will review your request and respond with the next steps.

Order Cancellation

Orders may be cancelled only if they have not yet been processed, packed, dispatched, or handed over to a delivery partner.

Once an order has been dispatched, cancellation may no longer be possible. If cancellation is approved before dispatch, a refund or store credit may be issued.

For pre-orders, bulk orders, customized items, or special sourcing requests, cancellation terms may differ and will be communicated before confirmation.

Delivery Fees

• Delivery fees are non-refundable unless the issue was caused by Organic Shoppe Nigeria or our delivery partner.
• Where a return or replacement is approved due to our error, we will cover the reasonable return or redelivery cost.
• Where a customer requests an exchange for personal reasons, delivery or pickup costs may be the customer’s responsibility.
• Where a customer is unavailable to receive delivery after being notified, a reattempted delivery or pickup costs will be the customer’s responsibility.

Delivery Timeline & Conditions

Orders are processed and shipped as soon as orders are confirmed by the recipient verifying availability at the delivery address via phone call or text messages.

Bulk Orders and Logistics

Bulk orders are shipped via a logistics service company. Our partnering logistics company is GOD IS GOOD LOGISTICS. Customers choosing a personal logistics service company are liable for goods damaged in transit. Organic Shoppe will not be responsible for goods damage, delays, etc. As soon as products are taken off our hands or handed over to the instructed company, we will take no responsibility for goods damaged, lost, delayed, or whatsoever.

Refused Shipments

If you refuse your shipment and the order is returned to us, it is considered a non-authorized return, and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. Questions may be sent to info@organic.ng or 08038248893.

Incorrect Delivery Address or Failed Delivery

Customers are responsible for providing accurate delivery information, including full address, phone number, and delivery instructions.

If the delivery zone fee selected at checkout does not match your actual location, your order will be placed on hold. Our customer care team will contact you to settle the balance before processing and shipping your order.

Organic Shoppe Nigeria Will Not Be Responsible for Failed Delivery Caused By:

• Wrong address
• Unreachable phone number
• Customer unavailability
• Refusal to accept delivery
• Incomplete delivery details

Where re-delivery is required due to customer error or unavailability, an additional delivery fee will apply.

Product Storage Responsibility

Many natural and organic products are sensitive to heat, sunlight, moisture, and poor storage conditions.

Once delivered, customers are responsible for storing products according to label instructions or general best practices. Organic Shoppe Nigeria will not be responsible for product deterioration caused by improper storage after delivery.

To enquire about the proper storage method of your purchased product, contact info@organic.ng, 08038248893, or 08185079084.

Allergy and Sensitivity Disclaimer

Customers are responsible for reviewing product labels, ingredients, and descriptions before purchase, especially where allergies, food sensitivities, pregnancy, medical conditions, or medication use may apply.

Final Review and Approval

All return, refund, and exchange requests are subject to review by Organic Shoppe Nigeria. We reserve the right to decline claims that are incomplete, late, unsupported by evidence, or related to product misuse, improper storage, or customer handling after delivery.

This policy is designed to ensure fairness, product safety, and customer trust while maintaining the quality standards expected from Organic Shoppe Nigeria.