Shipping & Return Policy
To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
- Before placing an order:
- We offer sample sizes for many of our products and ingredients. We recommend purchasing a sample size of the product or ingredient you’re interested in before purchasing a bulk size.
- Samples of products can be found on some product pages or requested for on the Note space while checking out “samples” page. Samples of ingredients can be found under each ingredient. Samples are a good way to get an idea of the product.
- We charge for our samples.
- You can also talk with our customer service team to learn more about our products.
- Double-check your shopping cart to make sure it includes the correct products you intended to purchase
- After placing an order:
- Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real-time and contact Organic Shoppe before your order ships.
- We process and ship products confirmed via phone call to be sure of availability
- If you have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. We can fix it before shipping.
- However, once your order is out the door it is unfortunately not returnable.
- If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact us t: firstname.lastname@example.org or by calling: 08038248893
- To help reduce waste and maintain hygiene, products opened or used are non-refundable. However pls reach us at email@example.com or 08038248893 / 08185079084 for a possible replacement
- If you feel that there is a problem with your order, please contact us within 10 days of receiving it.